FAQ

FAQ HELP

To save you some time and give you a quick solution to your question, we’ve answered some questions frequently asked by our students. We hope you find the answer to your question here, but if not, you can send us an email at [email protected] or leave a message on our voicemail service at  +27 (0) 21 822 3456.

1.     How do I log onto the online classroom?

a.    Go to: https://www.tabaldi.org/customer/account/login/
b.    Enter the username and password that you created when you bought your course.
c.    Click on the 'Click here to go to the online classroom to view all of your courses' option.
d.    Your main page Dashboard will open, and you can select the course that you wish to view.

2.     How do I buy a product on the website / How to apply a coupon?

3.     Does Tabaldi help me with my UNISA assignments?

We don’t – and there’s a really good reason for this. When you submit your assignments to UNISA, they have to be your own work. Having someone else assist you with them, or do them for you is not submitting your own work, and UNISA could see this as cheating or plagiarism. We do not help with assignments because it is not ethical for us to do so, and also because we want YOU to PASS your modules. This means that we encourage you to do your own work and to practice and practice until you can’t get it wrong on exam day.

4.     Do I need to buy textbooks for my course?

UNDERGRADUATE COURSES

Mostly, no. Our videos and the slides we use actually cover everything you need for most of your courses. There are one or two courses that have some prescribed textbooks that we DO recommend that you get – for example, where there are prescribed question books like Graded Questions in Auditing. It’s best to check this with your lecturer. If you are still thinking about a course, and want to know the answer to this question, email us on [email protected], and we will gladly answer.

CTA

For CTA – you definitely need to buy your open books that you are allowed to take into the tests and exams with you. We seriously recommend that you prioritise these in your budget. Open books are super useful tools, and you need to get busy using them every day and tagging and highlighting AS SOON AS POSSIBLE.

5.     Is everything online or are there classes I need to attend?

Our classrooms and all the resources are fully online, and you can log in and watch (or rewatch) your lecture videos at any time while you’re registered in the class. There are no classes to attend and no face-to-face sessions. Everything, including being able to ask questions, is online.

This means that you need access to the internet, and a relatively good internet connection to be able to watch the videos and work through the study support material.

6.     How long are your videos?

We’ve developed our videos so that you can fit them into your day anywhere and everywhere. We’ve kept our videos short and sweet – generally not more than 10 minutes each.

There are a few that are slightly longer because we needed to get a concept across that’s not possible to divide up into chunks, but mostly they are under 10 minutes. So there are no excuses for having to wait until you have a chunk of free time to study – you can fit them into coffee breaks, travelling, waiting for transport - anywhere, anytime.

The running time of our courses varies depending on the year of study and the nature of the course. Some take a bit longer for key concepts, and others are shorter. If you want to know the total running time of any specific course, your lecturer will be able to tell you.

7.     Can I download videos?

No, the videos are not downloadable and have to be watched online from your profile in your classroom. You can access them any time you like, as many times as you like, and from wherever you like (as long as you are connected to the internet). You don’t have to worry about downloading them to watch later; they’re available 24/7 to you while you’re enrolled in that course.

8.     Are there printable notes?

You can download and print the notes and slides that we use in the classroom, so you can keep them with you and make notes while you watch your lectures - just like you would do in a physical classroom. These printouts follow our lectures; they are not textbook-type notes.

9.     Do you offer DVDs?

No.  Everything is online, reviewed and updated for each new academic year. 

Some years ago, we did issue materials on DVDs and USBs. This service is no longer supported. Our primary concern is that the materials you are using for your studies are always fully updated. These DVDs and USBs are out of date now, and we, therefore, discourage you from purchasing them from past students. 

10.  I am having website problems - who do I contact?

If you experience any technical problems (logging in, or the classroom website or videos are giving you hassles), please email us on [email protected] where Catharine and the support team will assist you.

11.  I have a question; how do I contact you?

If at any time you have any questions about our support, then please do contact us. Our customer services team and our faculty of lecturers are here to provide information and assistance so you can make the best-informed choices for your individual situation. So please ask your questions! You can email us at [email protected].

You can also phone us on +27 (0) 21 822 3456. Please note that this is a voicemail service, you will need to leave a voice message for us, and we will call you back. Please make sure to clearly leave your name and a contact number and a short description of what we can help you with.

If you have a study-related question concerning the course you are currently doing, please contact your lecturer in your classroom or post on the discussion forum. If you can’t do that, you can pop us a mail on [email protected] as well.

We do our best to get back to you as soon as possible. Depending on the time of your enquiry message, and the nature of your question, we will try to respond on the same working day, but you can be sure of an answer by the next working day. This applies to our support functions, as well as our lecturers in the classrooms.

Our working hours are:

Monday to Friday

08:00 to 16:00

12.  How do I pay?

We accept payment via bank transfer (EFT), credit card (PayFast) or PayPal.

EFT

Please pay to this account:

IASeminars South Africa (Pty) T/A Tabaldi Education

First National Bank

Account Number: 62474629345,

Branch Code: 250655 (26 Trump Street, Selby, Johannesburg, 2000)

Your Reference: [quote your unique order code]

And please send a Proof of Payment to us at [email protected]

Credit card

Your first payment is made on the website when you place your order. 

Not your first payment? You can pay your next instalment/s by credit card, but you need to ask us to issue a request for payment via PayFast (don’t go back to the website booking page!). 

Email us at [email protected], and we will promptly send you a payment request.

PayPal

PayPal won’t take payments in ZAR, and so we rarely use this. However, if you really can’t pay by other methods and need to use PayPal, we can set up a payment request. Payment will need to be made in US dollars, and the payment request will carry a surcharge sufficient to cover currency conversion and bank charges.  

13.  I have fallen behind with my instalment payments - what do I do?

The worst thing you can do is nothing. If you are going to miss a payment, then let us know. If you don’t pay and we don’t hear from you, we will take action, including to suspend your login from the classroom. So it’s vital that you get in touch so we can chat about a revised payment date, etc.